At Oolka, we are committed to providing a secure and reliable digital financial experience. While we continuously work to protect your information, your awareness plays an equally important role in keeping your account and transactions safe.
Protect Your Account
- Never share your OTP, PIN, password, CVV, or login credentials with any third party.
- Oolka will never ask you for your OTP, password, or PIN through phone calls. Oolka communicates with customers only through its official website, mobile application, email address and verified customer support channels.
- Use a strong, unique password and change it periodically to ensure safety of your account.
Common Cyber Frauds to Watch Out for
Please be aware of the following common scams and fraudulent activities:
a) Fake customer support calls
b) KYC update scams
c) Fake loan approval messages
d) QR code scams
e) Cashback and reward scams
f) Screen-sharing or remote access app scams
g) Impersonation through social media or messaging platforms
Beware of Fraud and Phishing
- Download the Oolka app only from official app stores.
- Do not click on suspicious links or respond to unsolicited calls, emails, or messages requesting your personal or financial information.
- Always verify that you are interacting with Oolka through our official website or mobile application.
- Be cautious of fake loan offers or cashbacks schemes claiming to represent Oolka.
If You Become a Victim of Fraud
Please follow the below mentioned steps in case a fraud has been committed against you:
- Block your account or payment instrument immediately.
- Change your password
- Contact Oolka Customer Support
- Report the incident to your bank (if applicable)
- Report cyber fraud to the national cybercrime portal
- File a police complaint.
Make Payments Safely
- Verify the biller or beneficiary details before confirming any payment.
- Review the payment amount carefully before completing the transaction.
- Keep a record of your transaction receipts for future reference.
Manage Loans Responsibly
- Borrow only according to your repayment capacity.
- Pay your loan EMIs and bills on or before the due date to avoid penalties and maintain a healthy credit history.
- Read and understand all applicable charges, interest rates, and repayment terms before accepting any financial product.
Improve Your Credit Score
- Make timely repayments of all your loans and credit obligations.
- Avoid missing payment due dates.
- Monitor your credit score regularly and report any discrepancies to the concerned credit bureau.
Keep Your Device Secure
- Protect your mobile device with a PIN, password, or biometric authentication.
- Keep your operating system and applications updated with the latest security patches.
- Avoid conducting financial transactions over unsecured public Wi-Fi networks.
- Lock your device with a PIN, password, or biometric authentication.
Protect Your Personal Information
- Share your personal and financial information only through Oolka's official channels.
- Review our Privacy Policy to understand how your information is collected, used, and protected.
- Log out after using your account on shared or public devices.
Report Suspicious Activity Immediately
If you notice any unauthorized transaction, suspicious login attempt, or fraudulent communication claiming to be from Oolka, report it to our Customer Support immediately. Prompt reporting helps us take timely action to protect your account.
Stay Financially Aware
- Track your expenses and manage your finances responsibly.
- Set reminders for bill and EMI due dates.
- Be cautious of offers that seem too good to be true.
- Stay informed about common online frauds and safe digital payment practices.
