Grievance Mechanism

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

Lodge a complaint with us

In case of any complaint or query:

• Please contact our compliance officer Mr. Utkrishta Kumar, email id – compliance@oolka.in and phone no +91 8874506926
• You may also approach IA- Mr. Jatin Premanand Mazalcar, Email ID: legal@oolka.in and Phone No.- +91 9999507799

SEBI SCORES

In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. SCORES may be accessed through SCORES mobile application as well, same can be downloaded from below link:

• Android: https://play.google.com/store/apps/details?id=com.sebi
• iOS: https://apps.apple.com/us/app/sebiscores/id6478849917

Online Dispute Resolution (SMART ODR)

ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - https://smartodr.in/

Grievance Redressal / Escalation Matrix

Grievance Redressal Mechanism for Accessibility Issues

Grievance Redressal Mechanism – Accessibility Compliance (SEBI Circular No. SEBI/HO/ITD-1/ITD_VIAP/P/CIR/2025/111 dated July 31, 2025)

In compliance with the SEBI circular, Sixdis Technologies Private Limited has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).

1. Dedicated Channels

• Email: help@oolka.in
• Helpline: +91 8660695478 (operational Monday to Saturday, 9 AM to 5 PM)
• WhatsApp chat: Connect to Oolka Customer Care

2. Process

• All accessibility-related grievances will be acknowledged within 2 working days.
• Resolution/response will be provided within 15 working days.
• Complex issues requiring longer timelines will be communicated clearly to the complainant.

3. Escalation Matrix

• Level 1: Nodal Officer (Mr. Utkrishta Kumar, Email: compliance@oolka.in, Contact: +91 8874506926)
• Level 2: Principal Officer (Mr. Jatin Premanand Mazalcar, Email: legal@oolka.in, Contact: +91 9999507799)