GRIEVANCE REDRESSAL & ESCALATION MATRIX

GRIEVANCE REDRESSAL & ESCALATION MATRIX

Sixdis Technologies Private Limited
CIN: U62099KA2023PTC180370

Oolka Financial Services Private Limited

CIN: U66190KA2026PTC214266

Level 1 – Customer Support

Customers may contact our customer support team for any complaints, grievances, or queries regarding services offered through Oolka.

Email: support@oolka.in

Turnaround Time (TAT): Within 7 working days

Level 2 – Grievance Redressal Officer (GRO)

If the complaint is not resolved satisfactorily at Level 1, or if the customer does not receive a response within the prescribed timeline, the matter may be escalated to the Grievance Redressal Officer.

Jatin Mazalcar

Grievance Redressal Officer, Sixdis Technologies Private Limited

Email: grievances@oolka.in

TAT: Within 14 working days from receipt of escalation

Level 3 – Principal Nodal Officer / Senior Management Escalation

If the customer remains dissatisfied with the resolution provided by the Grievance Redressal Officer, the complaint may be escalated to the Principal Nodal Officer / Senior Management.

Email: nodal@oolka.in

TAT: Within 30 days from original complaint date

Regulatory Escalation If the grievance remains unresolved after exhausting the above escalation mechanism, customers may approach the relevant regulator / ombudsman mechanism, wherever applicable. This may include:

• Reserve Bank of India – Integrated Ombudsman Scheme
• SEBI SCORES platform (for investment‑related services)
• AMFI / ARN‑related grievance mechanisms
• CIC grievance channels including Equifax

For matters relating to marketplace services operated by OFSPL, communications addressed to the above contact details shall be deemed to include communications to OFSPL.